About Us

Providing excellent service has been our company's mission from the very start, and it has been the key to our growth and success. We try hard every day to exceed our clients' expectations and provide personal service of the highest caliber in everything we do.

We also want to be your "go-to" propane company that can answer all your propane questions and solve any propane-related problem.

Our Mission Statement

New England Propane's mission is to offer exceptional service at a fair price; a knowledgeable, friendly, honest staff; heightened customer safety; and on-time service and deliveries. Our goal is, and continues to be, to provide excellent service and product knowledge.

Our Service Area

We are proud to provide propane delivery and service to homes and businesses in southwestern Connecticut and southeastern New York (Westchester, Putnam and Dutchess counties).

Including:

• Darien, CT	• East Norwalk, CT	• Easton, CT	• Fairfield, CT	• Georgetown, CT
• Green Farms, CT	• Greenwich, CT	• Meriden, CT	• Monroe, CT	• New Canaan, CT
• New Fairfield, CT	• New Milford, CT	• Newtown, CT	• North Castle, CT	• North Stamford, CT
• Norwalk, CT	• Old Greenwich, CT	• Orange, CT	• Redding, CT	• Redding Center, CT
• Redding Ridge, CT	• Ridgefield, CT	• Riverside, CT	• Rowayton, CT	• Roxbury, CT
• Sandy Hook, CT	• Sherman, CT	• South Norwalk, CT	• Southbury, CT	• Southport, CT
• Stamford, CT	• Trumbull, CT	• West Norwalk, CT	• West Redding, CT	• Weston, CT
• Westport, CT	• Wilton, CT	• Woodbury, CT	• Ardsley, NY	• Armonk, NY
• Banksville, NY	• Bedford, NY	• Bedford Corners, NY	• Bedford Hills, NY	• Brewster, NY
• Briarcliff, NY	• Briarcliff Manor, NY	• Bronxville, NY	• Carmel, NY	• Chappaqua, NY
• Cortlandt Manor, NY	• Cross River, NY	• Croton, NY	• Croton On Hudson, NY	• Elmsford, NY
• Golden's Bridge, NY	• Greenburgh, NY	• Harrison, NY	• Hartsdale, NY	• Holmes, NY
• Irvington, NY	• Katonah, NY	• Larchmont, NY	• Lewisboro, NY	• Mahopac, NY
• Mamaroneck, NY	• Mamaroneck Village, NY	• Millwood, NY	• Montrose, NY	• Mount Kisco, NY
• New Rochelle, NY	• North Castle, NY	• North Salem, NY	• North White Plains, NY	• Ossining, NY
• Patterson, NY	• Pawling, NY	• Pelham Manor, NY	• Pleasanville, NY	• Port Chester, NY
• Pound Ridge, NY	• Purchase, NY	• Purdys, NY	• Rye, NY	• Rye Brook, NY
• Scarsdale, NY	• Somers, NY	• South Salem, NY	• Tarrytown, NY	• Thornwood, NY
• Valhalla, NY	• Vista, NY	• Waccabuc, NY	• West Harrison, NY	• White Plains, NY
• Yonkers, NY	• Yorktown Heights, NY

Our Name

New England Propane began in 1989 as Greenwich Propane - but our service area has grown so much that we had to change our name. As big as we may be, however, we've never lost sight of our small town values and respect for each and every customer.

A Brief History of New England Propane

In 1989 our company was formed by Roy J. Van Steinburgh and John J. Barry, III. They recognized that a void existed among the companies supplying propane gas in Fairfield and Westchester counties. Although there were an ample number of propane companies in operation, the majority seemed not to recognize that the goal of a service company is not just to provide fuel, but it is to service its customers.

Providing exceptional service has been the mission of our company from day one, and it has been the key to our growth and success. It is easy to say that one is providing service in our industry, and many propane companies feel that they are doing so simply by installing tanks and delivering fuel. It goes much further than this and truly takes the combined efforts of all members of our team to be able to provide exceptional service.

Any existing or potential customer should be able to sense this quality with the first phone call they make to us. There is not an automated switchboard to direct your call; rather, a courteous and knowledge member of our staff. Your subsequent contact with any member of our team - sales representative, service technician, delivery personnel, or customer service staff - will reflect this same level of service and performance. At New England Propane, we strive to serve our customers in the manner we would like to be treated ourselves.

Our mission, our past, our future, and our reputation, are built upon the principle that we will do everything possible to bring satisfaction to our customers.

Testimonials

We are grateful when our loyal customers compliment our staff on a job well done. Here are just a few testimonials we'd like to share with you. If you would like to tell us about a New England Propane team member who went out of his or her way to provide excellent service, please contact us.

Post-Hurricane Sandy Testimonials

Thanks so much for tending to my aged mother's needs in Rye New York during the most recent weather dislocations. I don't think she could have made it through without you.

B.A.C. - Washington D.C.

Thank you for your service. We certainly appreciated it. I know this is a very stressful time for everyone. Hopefully things will get back to normal soon.

B.L. - New Canaan CT

Thank you for getting my propane tank filled. Bless you all.

L.B. - Bedford Hills, NY

Thank you for keeping us warm!

M.W. - Greenwich CT

Just wanted to extend my great appreciation for having your truck driver deliver propane here on such a timely basis - and your driver couldn't have been more pleasant. Thanks so much!

N.M. - Greenwich, CT

Dear People of New England Propane,

You were kind, considerate and patient with us during the black days following hurricane Sandy, and we thank you for your generosity of spirit, especially for those who volunteered to come in on the weekends to answer the ever increasing flow (river) of messages. In a time of great demand and pressure you came through for us and kept my mother - who's past 102 years old - going strong; kept her warm despite the power outage.

With deep gratitude and appreciation to your staff and drivers who were doing those 14 hour shifts!

P.C. - Rye, NY

Many thanks for responding promptly to my S.O.S.

D.G. - Rye NY

A special and heart warm thanks to all involved in getting our new heater in, in time for my granddaughter's 3rd year birthday party. We had over 60 people show up with almost 20 kids. Guess where they spent the day? Everyone was wonderful and the party wouldn't have been successful without the pool. I know you all went way out of the way to make that happen. If you ever need references, put my name on top of the list. Again thank you.

G. F. - Bethel CT.

Thank you for your prompt service and in prioritizing our delivery given the situation we were in.

N.B. - Bedford, NY

New England Propane is the most honest business I know.

Jim. H. - Rowayton, CT

Thank you for your great service during the power outage!

Donna C. - Easton, CT

Thank you for your prompt response to my family's need for reliable, prompt and courteous service. You should be proud of the level of professionalism your company provides.

Janet W. - West Harrison, NY

I just wanted to let you know that the delivery man who came to our home on March 16th (post-storm!) was WONDERFUL!!! He took the time to show me that our generator needed OIL, not propane.

But he provided both propane and great advice, not to mention patience, all within 7 minutes. THANK YOU!!!

Timothy L. - Darien, CT

The women and men I have spoken to on the phone were so kind and helpful. I was so impressed and I just want to thank you.

Betty S. - Greenwich, CT

I asked for a propane delivery Monday morning. This was during the power outage. I have a propane fired generator and I was concerned I would run out of fuel before power was restored. A family member is on oxygen therapy and electricity is necessary to power the equipment. The propane delivery came the same day at 10 p.m. Thank you so much for being so prompt. I have and I will recommend New England Propane to anyone needing your service. Also, your driver was very professional. Thank you again.

David V. - Stamford, CT

Thank you for the prompt and efficient installation of our new tank. Heather, it was a pleasure to meet you and I appreciate all your help. Keith: appreciate the neat and professional job you did at our home. It was good talking to you. Thanks again.

Cathy H. - Redding CT

Just a note to tell you how wonderful Susan in your office was to this old client of yours - she was so nice. I think she is a great ad for your company. We are happy we use New England Propane!

Joanne M. - Purchase NY

Rated "A+" by the Better Business Bureau

Our outstanding customer service has earned us an "A+" rating by the BBB. Click on the seal for our review.

At New England Propane, Your Safety Is Our #1 Priority!

We always follow or exceed industry safety standards during deliveries, service and installations. Our staff receives continual training in the latest safety techniques. We perform GASCheck™ preventive maintenance on residential systems and annual equipment inspections for our commercial clients.

We'd also like to make you aware of the following safety tips in the event of an unlikely problem with your propane system:

Know What Propane Smells Like: Propane has an odorant added to ensure that you could smell it in the event of a leak. Many people say it smells like rotten eggs. We can provide you with a "scratch and sniff" card so that you and members of your family can familiarize yourselves with this smell. Keep in mind that no odorant is effective 100% of the time. Colds, allergies, smoking, alcohol, or age may affect the ability to smell any odor. Strong competing odors may also mask the smell of escaping gas. For these reasons, we also encourage you to install carbon monoxide and propane gas detectors in your home to help protect your family from an instance when propane is present, but may not be detected by smell.

In Case of a Leak: If you ever suspect that there's a propane leak in your home, leave the building immediately. Use the shut-off valve on your tank to turn the gas off. After leaving the premises, call us. Do not re-enter your home until a professional has told you it's okay to do so. Do not attempt to relight any pilot lights - we'll take care of that, too.

Have Your System Checked Periodically: It's a good idea to have your propane system checked from time to time. If you'd like to schedule a systems check, please call the New England Propane office nearest you or contact us.

VERY IMPORTANT! ALLOW ONLY TRAINED TECHNICIANS TO WORK ON YOUR PROPANE SYSTEM: Never attempt to install or repair any propane equipment yourself! Also, be sure to locate all supply lines before digging, driving posts, putting nails in walls, etc. If you need help, please call us.